Shipping and Returns
Our products are freshly handcrafted on a per order basis and the turnaround time is 72 hrs, so normally orders ship within 2-3 business days following payment. Orders usually arrive within 5 - 7 days from day of purchase. This can change during peak seasons as order volumes increase. Also note due to Covid19 some delays might occur during shipment which is beyond our control. We do not ship on weekends or on holidays. We are unable to change your shipping address once an order is submitted. Please, always double or triple check for correctness.
SHIPPING METHOD, COST AND DELIVERY TIME
For now, our current mode of domestic USA shipment is through USPS (US Postal Service) and you will receive a confirmation email with tracking number after checkout. We pack as efficiently as possible to make sure your products can be safely shipped in the smallest box possible. The following are the current shipping cost we offer
- Orders over $60: We over Free Shipping to any domestic USA destinations for orders over $65 (excluding taxes and discounts). No code is required at checkout.
- Orders below $60: Any order below $65, is charged $5.40 for standard first class shipping which takes 3 - 5 days OR $8.40 for priority shipping which takes 2 - 3 days.
- Express Shipping: If you prefer a 1 to 2 day express shipping it starts at $26.
Please select the shipping option that best suits your delivery needs during "Checkout. If you prefer a different mode of shipment, please contact us at firstname.lastname@example.org and we will work with you to make it happen. Please note, we are unable to ship to APO or PO Boxes at this time.
We are not responsible for packages that tracking shows as delivered, and was left outside your door, with a concierge, neighbor or any other receiving party. We are also not responsible for packages shipped to incorrect addresses, so please be sure to check your shipping address before submitting your order. If the tracking shows that it was delivered, but you did not receive it, please contact USPS to file a claim. https://www.usps.com/help/claims.htm
INTERNATIONAL SHIPPING DESTINATIONS
As of January 2021 we are now accepting orders from Canada, and we will be adding more international destinations in the coming months this new year 2021. International rates vary by country and weight of the package.
- Canadian Orders over $150: We over Free Shipping to any Canadian destinations for orders over $150 (excluding taxes and discounts). No code is required at checkout. This takes about 10-15 days. Please also note, free shipping does not cover the duties placed on your package once it arrives in Canada.
- Canadian Orders below $150: Any order below $150, rates start at $18 and up.
- Express Shipping to Canada: If you prefer a 2 to 3 business day express shipping it starts at $46.
Please note that All international duties, fees, and taxes are the sole responsibility of the customer at the time of delivery. Kosi Skincare is not responsible for shipping exceptions due to customs, natural occurrences, transfers from US postal service to the country's local carrier or air and ground transportation strikes or delays once a package has left the United States. It is also the responsibility of the customer to verify that all information submitted with the order is complete and correct as we are unable to verify international addresses. Often International orders cannot be tracked once it leaves the United States. Delivery time for international shipments can vary greatly depending on the destination.
For international orders we ship via the United States Postal Service (USPS) Priority Mail or UPS/FedEx Ground depending on the size and weight of your package. Please note, we are unable to ship to APO or PO Boxes at this time.
As a small business, and due to the hand-crafted and small-batch nature of our products, we have a no refund policy, and we do not accept returns or exchanges of opened, used or sale products. Unopened products can be returned within 7 days from day delivery. Please email email@example.com for Return instructions. We encourage you to contact us prior to ordering if you have questions on any products. Our products are described as accurately as possible and we have listed all the ingredients on our website.
If you are unsure of what to buy, we do encourage you to give our smaller size jars/bottle a try before investing in a larger size. We have our popular buy Travel/Starter Kit which is 5 different mini products in a kit, and for this kit, you do have a choice to mix and match various scents. We also include 2 free small body butter pouch samples with every order.
We want all our customers to have the best experience possible when shopping with us and using our products. If you are dissatisfied with any of our products, please reach out to us at firstname.lastname@example.org and we'll work with you to make things right.
If a product arrives broken or damaged, please send us a photo along with your order number to our email at email@example.com within 7 days of delivery, and we will be happy to send a replacement. A photo is required so we can file an insurance claim. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
We want you to have the best experience possible when shopping with us. If you are unsatisfied in any way, please reach out to us at firstname.lastname@example.org and we'll work with you to make things right.