Shipping and Returns
Our products are freshly handcrafted on a per order basis and the turnaround time is 72 hrs, so normally orders ship within 2-3 business days following payment. Orders usually arrive within 5 - 7 days from day of purchase. This can change during peak seasons as order volumes increase. Also note due to Covid19 some delays might occur during shipment which is beyond our control. We do not ship on weekends or on holidays. We are unable to change your shipping address once an order is submitted. Please, always double or triple check for correctness.
SHIPPING METHOD, COST AND DELIVERY TIME
For now, our current mode of shipment is through USPS (US Postal Service) and you will receive a confirmation email with tracking number after checkout. We pack as efficiently as possible to make sure your products can be safely shipped in the smallest box possible. The following are the current shipping cost we offer
- Orders over $65: We over Free Shipping to any domestic USA destinations for orders over $65 (excluding taxes and discounts). No code is required at checkout.
- Orders below $65: Any order below $65, is charged $5.40 for standard first class shipping which takes 3 - 5 days OR $8.40 for priority shipping which takes 2 - 3 days.
- Express Shipping: If you prefer a 1 to 2 day express shipping it starts at $26.
Please select the shipping option that best suits your delivery needs during "Checkout. If you prefer a different mode of shipment, please contact us at email@example.com and we will work with you to make it happen.
We are not responsible for packages that tracking shows as delivered, and was left outside your door, with a concierge, neighbor or any other receiving party. We are also not responsible for packages shipped to incorrect addresses, so please be sure to check your shipping address before submitting your order. If the tracking shows that it was delivered, but you did not receive it, please contact USPS to file a claim. https://www.usps.com/help/claims.htm
CURRENT SHIPPING DESTINATIONS
We currently ship to all 50 USA states. We do not ship to international destinations at the moment but we do plan to start shipping Jan 2021. Please note, we are unable to ship to APO or PO Boxes at this time.
As a small business, and due to the hand-crafted and small-batch nature of our products, we have a no refund policy, and we do not accept returns or exchanges of opened, used or sale products. Unopened products can be returned within 7 days from day delivery. Please email firstname.lastname@example.org for Return instructions. We encourage you to contact us prior to ordering if you have questions on any products. Our products are described as accurately as possible and we have listed all the ingredients on our website.
For our creamy body butters, we do offer trial size jars (1.25 oz), so please if you are unsure, we encourage you to give our smaller size jars a try before investing in a larger size. We are running a special till end of this year, where If you buy 3 of the trial sizes (choosing from any of our seven scents), you get an automatic $7 discount at checkout. No Code Needed. We also include Two free small body butter pouch samples with every order.
We want all our customers to have the best experience possible when shopping with us and using our products. If you are dissatisfied with any of our products, please reach out to us at email@example.com and we'll work with you to make things right.
If a product arrives broken or damaged, please send us a photo along with your order number to our email at firstname.lastname@example.org within 7 days of delivery, and we will be happy to send a replacement. A photo is required so we can file an insurance claim. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
We want you to have the best experience possible when shopping with us. If you are unsatisfied in any way, please reach out to us at email@example.com and we'll work with you to make things right.